Returning items to us

Please return any unwanted items within 30 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements for return yourself, although we do recommend following our instructions below.

Small and Medium Sized Orders (like Wellies): Our convenient returns service provided by Collect+ means you can return your smaller items for a fixed cost of £3.99. It’s easier and cheaper than queueing at the Post Office!

Large and Bulky Items: We recommend you call us to arrange collection of larger or bulky items. Please note, some items may incur a collection fee, which will be subtracted from your refund once successfully received by our Distribution Centre.

We can only accept items returned in original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.

If you wish to exchange any items (change of size/colour/product) within 30 days of receiving your order, please complete the returns form and send the products back to us for a full refund.

Please follow the information regarding ‘Unwanted items’ above, and then reorder your required items to ensure you receive your required items promptly.

If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.

To return a faulty or incorrect item, please contact us for a freepost returns label. If the item is large or bulky, we will arrange a convenient day to collect your items.

Unfortunately, if you arrange to return an item yourself, we will not be able to refund the cost of shipping.

Faulty Wellies
If you’ve had your wellies for less than 6 months, please email us 3 photos clearly showing the whole boot, the sole and the damaged area. We’ll review your photos and if we deem them faulty, we’ll send you a free returns label and a replacement pair of wellies will be issued once the faulty boots are received back.

If you’ve had your wellies for more than 6 months, please email us 3 photos clearly showing the whole boot, the sole and the damaged area. We’ll review your photos and if we deem them faulty, we’ll issue a replacement like-for-like pair of boots. It can be difficult to ascertain whether an items faulty or fair wear-and-tear, so it’s down to the customer to prove the fault to us.

We may decide to offer a customer a replacement pair of wellies, even where fault can’t be proved, as a gesture of goodwill. However, the returns postage for the “faulty” pair will be down to you (and we can’t replace the original items until we’ve received the faulty ones back).

If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must phone us immediately (not by email).

Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to the returns charges listed below.